You are lied to and misinformed from the very beginning at the interview. The role advertised is for a claims specialist and you are told that you are working within a small team but your case load is your own and KPI's are based on your individual stats.
Fast forward to your first day on the floor (with "training wheels") and you realise you've been lied to as the environment is no different to any other call centre. Everyone is unhappy, overworked, stressed, there is fighting amongst teams and blatant favouritism. The worst part is that in this role you are either accepting or rejecting claims and required to then speak with the Member and advise your decision - this would be no stress if you were actually provided the training and support, but just like every other call centre, you are left to fend for yourself and publicly belittled and treated with contempt because you aren't meeting the deadlines to ensure the team's KPI's are not impacted.
To add insult to injury, you are paid less than the claims advisor's whose role only entails processing the member's initial claim.
Big yikes - avoid.
