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      Quest Software

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      Bewertungen für Quest Software

      Best years of my life - Senior Technical Support Engineer bei Quest Software: Mitarbeiterbewertung

      2,0
      15. Apr. 2021
      Senior technical support engineer
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      I worked at Quest between 2001 - 2016, when I got made redundant. These 15 years where the best working years of my life as I worked with people, that went on to be friends outside of working for the company. When there was issues, you communicated it to management and if management found issues they did the same to their staff. For me personally, there was a few times that management insisted that I took time off and did it on a quarterly basis as they felt I was getting burnt out otherwise. It was and still is the best paid job that I ever had in my working career.

      Kontras

      For the most part when the current owners took over in 2016 and began the gradual process of moving the support for European Customers to India, due to the cost of the support staff they were having to pay in Europe, specifically in the UK. Many customers after being made redundant became friends on social media platforms and they tell me that the support service was never the same again and that they are having to regularly chase the support engineers to escalate the issues in a timely manner to the development teams to get resolution to their issues.

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      Reaktion von Quest Software
      5y
      Thank you for taking the time to leave a review during what is surely a tumultuous time in your career. The changes in our Support team were necessary for a number of reasons. While not everything has been smooth during the transition, our customer satisfaction scores have remained high throughout the shift and that speaks volumes to us about the success of this change. Good luck in your next role. Best regards, LuAnn CHRO

      Mehr Bewertungen zu Quest Software entdecken

      5,0
      30. Juni 2026
      Senior director
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Great leadership team. Driving change. Empowerment.

      Kontras

      There is a lot to work on to accomplish the goals set out by leadership.

      4,0
      1. Juni 2026
      Principal solutions architect
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Quest Software is a great place to work. The people are genuinely good people, very knowledgeable, and always willing to help. Quest is a strong environment if you enjoy solving complex technical problems, working with experienced teams, and helping customers address real business and security challenges. The company has a deep portfolio, talented employees, and many opportunities to collaborate across sales, presales, product management, engineering, and customer-facing teams. I also appreciate the flexibility, the trust given to senior employees, and the ability to contribute strategically beyond a narrow job description.

      Kontras

      Like many large technology organizations, processes can sometimes be complex, and internal alignment across teams may take time. There are also opportunities to improve enablement, communication, and consistency around product packaging, roadmap visibility, and internal workflows.

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      Bewertungen für Quest SoftwareSenior Technical Support Engineer – Bewertungen bei Quest SoftwareBewertung für Quest Software