Pros
You get to work from home.
Kontras
*no bathroom breaks are permitted unless you're on a scheduled break *absolutely no time in between calls *constant tech issues *unreasonable expectations by management to watch training videos, check emails, and update applications on multiple platforms with the mere seconds between calls *unreasonable call time expectations *lack of management response if you have an issue *Constantly changing policies and an absurd amount of emails you are expected to keep up with the entire 8 seconds between calls *expected to keep a toxic level of positivity regardless how stressful working conditions become and not permitted to discuss issues *high turn over rates *the company seems to think that they are running a sweat shop in Thailand and lacks basic understanding of workers rights in the United States