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      QVC

      Gehört zu QVC Group

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      Bewertungen für QVC

      Avoid if you can - Customer Service Representative bei QVC: Mitarbeiterbewertung

      1,0
      23. Jän. 2025
      Customer service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Unpaid time off is usually available

      Kontras

      Quality is always reviewing your calls and will fail you on even the slightest thing. Examples would be- if you and the customer accidentally speak at the same time Quality will see it as over talking the customer. If you try and engage with the customer to build rapport to try and sell that customer an item which is a requirement in order to keep your job Quality will see it as unnecessary time on the call. If you do not address the customer by both names on a account. Their ridiculous Quality evaluations is why I left the job after numerous years.

      Mehr Bewertungen zu QVC entdecken

      5,0
      21. Juni 2026
      Order service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Flexibility to work from home.

      Kontras

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20. Juni 2026
      Customer service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Only pros - wfh and you get a nice discount

      Kontras

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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