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      QVC

      Gehört zu QVC Group

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      Bewertungen für QVC

      Difficult - Customer Service Representative bei QVC: Mitarbeiterbewertung

      3,0
      29. Juli 2024
      Customer service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Great team members. Customers usually pleasant to interact with here. Time off without distractions pay is frequently available.

      Kontras

      All about extra sales and then more sales in addition to that now. Won’t increase call minute time, but adding on credit card application offers, extra items to offer each call. Could handle a difficult customer, reinstate her sale, and still get penalized for an extra minute.

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      5,0
      21. Juni 2026
      Order service representative
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Flexibility to work from home.

      Kontras

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20. Juni 2026
      Customer service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Only pros - wfh and you get a nice discount

      Kontras

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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