Pros
TOWOP - which isn’t really a pro but if you need time off during the day and you don’t mind not being paid for it then great option when available (only available in increments most times) Incentives - sell a certain amount Upsells in a month there’s a small incentive like $25/$50 also AHT/Quality score if you were in a certain percentage theres up to $150 available per month Unpaid time off - sometime when it’s slower season, they’ll send out emails offering certain weeks off but it’s no pay and first come first serve but hey you get the time off Benefits - honestly their awesome, health dental and vision at a good price
Kontras
- SO many calls, during busy season you’ll be nonstop. The Que was as high at 450 during Christmas season - outdated systems their using so when something goes down in the network for everyone it’s chaos - the customer will pay past due easy pays then the system won’t recognize they’ve paid and they call to get it fixed, we submit the activity and seems to never get resolved on the first go around - schedule changes / bids come out and it’s definitely hard to get those - restroom is a challenge sometimes, you have to aux for it and let your sup know why you’re in aux and don’t be gone too long