QVC - Customer Service Support Representative bei QVC: Mitarbeiterbewertung

3,0
7. Feb. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Trainers and on floor supervisors are amazing even though they are spread thin. They are warriors when it comes to hiring those with disabilities.

Kontras

I have worked for QVC twice over the holidays and my most recent stint with them left a little bit of a bad taste in my mouth. QVC use to be so focused on its employees just as much as they were on their customers. Now, like many other employees I spoke with agreed, it feels like we were just numbers not people now. Their 10 point system for unscheduled days off was challenging considering that you can't request hardly any days off over the holidays even if you are weeks out from a day you need off, like I did for two medical procedures that came up after I was hired. I've seen better ways to do this but apparently it works for them. What this system does is encourages people to come to work sick and during cold and flu season that is not good. I haven't had a cold or the flu in over six years, I got it twice while working here because so many people were sick around me. People who refused to call in and take attendance points. While they are great at hiring those with disabilities they are not so great at making accommodations needed by those disabled persons. I know because I was one of them. I asked several times for a simple high backed chair because of spinal cord damage that required me to walk on crutches and made it difficult to sit up for 8 hours without resting my head and neck every so often. Was told to just forget it unless I was kept on after their season. It takes too long and you have to jump through major hoops, I was told. You can't hire the disabled and then not address simple accommodations. I loved working for QVC the first go around, this second season with them was tough for reasons that could be easily addressed. All-in-all still a good company to work for.

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5,0
30. Apr. 2026
Praktikant (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Welcoming team & good place to learn

Kontras

Remote work made it difficult to build connections

1,0
20. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Only pros - wfh and you get a nice discount

Kontras

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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