The CEO is a great salesman to clients, however, he lacks clear direction for the company. Almost everyone is a contractor.
Kontras
The CEO's micromanagement style causes more harm than good. Things get delayed and pushed back because he seems unsure of what he's doing. He doesn't trust his employees and it feels like a lot of time is being wasted.
Transparency was also a major concern. There were instances where the CEO misrepresented facts to clients, putting too much pressure on the staff to deliver on unrealistic expectations. He overpromises.