Dangling carrots - Consultant Services bei Progressive Insurance: Mitarbeiterbewertung

1,0
24. Feb. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits and people are nice. Customers are awful

Kontras

I exceeded my metrics every month since the floor and still couldn’t get promoted bc I kept getting shifted around supervisors. I watched people way less hardworking and talented get the internships and interviews that I killer myself for months to get…..because their supervisors magically got them promoted and I had a supervisor that was never here, with me basically running their team. I got nothing out of that, just 3x times as much work, but laughably thought, “oh this will be great in a STAR interview - I didn’t pass the interview because I didn’t have enough “results” or “numbers”. Progressive ignored me for six months. Then, a job finally came up for something I have a degree in, model employee (21% PHA….), and even though it was a very technical masters degree/certification, Progressive didn’t want to see my portfolio or even ask me about it - they said I couldn’t provide enough results in my interview. Yeah, no kidding I didn’t have experiences and results to share in my interview because I begged for opportunities and everyone just would say “oh next month” - I left this month after months of progressive edging and it has been the best thing to ever happen to me. If you can do PHA, just go find a sales job. Progressive doesn’t care about merit or hard work (just supervisor luck). I’m sad that Progressive treated me the way they did after all the hard work I put in. Moral of the story? Go enjoy a little bit more aux 2 each day because that’s the only way to survive that job. Ignore the dangling carrots they strap to you during onboarding. Your work doesn’t matter - your supe does. Shame.

Mehr Bewertungen zu Progressive Insurance entdecken

5,0
28. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- culture is great - pay is excellent

Kontras

- onboarding varies per team - lack of communication between project teams

5,0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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