Pros
Decent pay, great managers and co-workers
Kontras
Unreasonable workload, unending burnout. I started on a team of seven, two left and were never replaced because "upper management thinks 5 is enough." Non-stop calls, 2 hour meetings that put you behind because you'll still get the same unreasonable amount of claims. The amount of work you have to do for each claim is ridiculous for the amount of claims you get. Does Progressive have a great culture? I couldn't tell you, because I had no time to talk to other employees or participate in any culture groups/meetings, If I did, I'd be there for 12 hours instead of 10 each day. I have never had a job that affected my mental health so poorly as this one did. You can never get caught up, and it ruins your weekends and PTO because you know you have to jump back in the fire on Monday. Even after 6 months, you can only move to another claims position where you will get even more claims assigned. Every other department is also understaffed, so it won't matter where you move anyway. Think twice before you accept a position at this company. I would have left sooner if I could have.