RUN don't walk away from this company - Mitarbeiter (anonym) bei Progressive Insurance: Mitarbeiterbewertung

2,0
13. Juli 2023
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home Thats the only positive

Kontras

We are responsible for over 200 claims at a time and are on salary. There is NO work life balance. When adjusters quit which they do quite regularly they're claims will get dumped on you on top of your own and you will have to stay until all of the work is done. You can only take time off if you have PTO which you only get 2 weeks a year And when you come back from PTO you are expected to make up all of the work that you missed for free While also doing all of you are work that's due for the week you're back. I don't know how it is legal But I know it is one of the biggest reasons people are talking about unionizing. Management will regularly have meetings where they tell you that we are doing better than every other competitor and we're taking in billions of dollars a month in premium And in the same breath tell us that we're not getting bonuses because of bad weather. When I first took the job I was told that every year they do a huge Christmas party, they do Team building days, have a summer party for employees.. they made it seem like a well rounded place to work however none of it is true. We were just told That if we want to do any fun employee team activity They expect us to fundraise or put in our own money. How good are you doing when you're asking your own employees To fundraise like we're elementary school students? It's humiliating and piles on to already feeling completely under valued.

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5,0
28. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- culture is great - pay is excellent

Kontras

- onboarding varies per team - lack of communication between project teams

5,0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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