Pros
The only pro was that the job was so terrible it gave me an entire new perspective on how to handle future jobs and let me put up with things more easily knowing how bad it was at Progressive.
Kontras
My experience working at Progressive was horrifying. The training seems good, but once you’ve ‘graduated’ you are immediately thrown into a situation where you’ve been set up for failure. The supervisors are not helpful at all and very unsupportive - they take the customers side without even hearing from you what happened. They micromanage your impossible to manage workload of claims and you will not be able to catch up with a 40 hour work week. Expect to work crazy overtime hours without getting paid overtime, get yelled at by the most insanely rude customers, and be prepared to get 5+ claims to be fully worked on each day. Progressive managers always say that your voice matters and that you deserve to be heard, but when you speak up about the issues that arise, nothing is ever done about it and my supervisor always just said that she if she was able to manage that we are expected to do the same, and that wholistic handling is expected on all claims without providing guidance whatsoever. The metric system they have to keep track of how we’re doing unless you’re a robot, another way to set us up for failure. Leaving this job was the best thing I’ve ever done for myself with the amount of stress and energy it’s taken from me. It’s not worth the pay or your time, please do yourself the favor and find something else for your sake.