Pros
This is the type of place that if you get it you will do great and meet great people. Also great if you like working more than 80 hours a week trying to make angry idiotic people happy
Kontras
If you start off slow or don’t get it immediately forget it about, because no one will care and it will feel like they are trying to run you out. There is just too much work and by the time you finally get their metrics and systems (if you didn’t get it working the first 3 weeks despite telling you that there’s 6month -1 year period until the job becomes easier) then forget it about you. All you do is deal with angry customers who don’t understand their policy and make you to be the bad guy. Best part is your graded on that despite multiple supervisors agreeing that you just can’t with some people.