Pros
I likes everyone that I worked with. Workload was always heavy and managers and office manager all understood that so they tried to buy us food as often as possible. There is a lot of opportunities to grow within the Claims Department if you want to but managements aren't going to push you for it either.
Kontras
Claims adjusting is an extremely stressful career with any insurance company, so Progressive is no exception but they should definitely work to hire more reps and help reduce the workload. Be prepare to consistently work 45-50 hours a week and 60 during busier months. You will encounter many rude and entitled customers but there are also ones that will appreciate you. It's a tough job but can be rewarding if you're able to manage the stress that comes from dealing people who are 1) stressed since got into an accident, 2) people that will try to deceive you and you will need to confront them in some ways, 3) people that refuses to settle and negotiation goes nowhere, and 4) straight-up rude and entitled people.