Not my dream job. - Licensed Insurance Representative bei Progressive Insurance: Mitarbeiterbewertung

1,0
9. Feb. 2021
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Good to learn and grow knowledge

Kontras

This pandemic certainly changed my mind. Their bottom dollar was more important then the people who bring it with both customers and employees. Minimal support given to employees having to advance their own earned time if needing off. Being we were over 500 employees we didnt qualify for paid FMLA through cares act and this was the best they could do for a very minimal period. Now the demand to catch up on lost profits are landing on very stressed employees on the verge of loosing their jobs being demanded higher stats and having to take occurances. But you know single moms just have to deal with it. Not only this I've seen customers rates practically doubling on renewals just for getting 1 ticket. Why? So they can make up for the entire year of loss they took giving free insurance to people who took advantage of the programs given out like candy. Ask how many getting their premiums pushed off and then forgiven bought and added new cars and added them to the "Free" months and months they recieved. SMH. Employees are suffering and stressed with no real help while being abused by customers and now having to deal with unrealistic demands to increase sales with homeowners during a pandemic. Good luck I will be looking for a new home.

Mehr Bewertungen zu Progressive Insurance entdecken

5,0
24. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Pay Benefits Work/Life Flexibility Paid time off

Kontras

working holidays working weekends management benefits equipment

5,0
22. Mai 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle