Over sold on job opportunity - Sales Representative bei Progressive Insurance: Mitarbeiterbewertung

1,0
31. Jän. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Good play, flexible scheduling, benefits

Kontras

The first week was completely pointless and is used as nothing more but to sell the job to you, it could be used for so much more but is turned into nothing but different supervisors coming in and bragging about their jobs. No one cared for it and all felt like we were being sold on a job we already had. PSP or progressive sales process is completely bogus. Nobody benefits from it but supervisors because it gives them the busy work of making sure everyone is using the process according to their standard. EVERY SINGLE sales rep hates it, most people who are honest hate it but most importantly the CUSTOMER hates it. Worst of all it adds a higher degree of stress to the rep that is completely unnecessary, get rid of this system or you will see turnover rates that are higher than they should be.

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5,0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance is decent

Kontras

Management can be overbearing with the micromanagement

5,0
22. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Kontras

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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