Treated poorly by management... - Customer Service Representative bei Progressive Insurance: Mitarbeiterbewertung

3,0
27. Nov. 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

Decent pay, stable hours = steady paycheck, on-site gym and doctor's office. Paid training. Trainers are very knowledgeable and tell you like it is.

Kontras

Training consisted of six weeks and then you're thrown into on-the-phone training. Far too many state regulations and restrictions to learn (as a CSR), and some (not all) coaches treat you poorly if you ask a question or accuse you of tampering when you computer won't turn on. High level of stress for a basic position. Very little work life balance as you are constantly dreading going in.

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5,0
30. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Kontras

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Kontras

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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