Pros
The company cares for the employees in every way possible, doing its best to set them up for successfully contributing to both the business and their own careers. In contrast to many orgs I've been a part of, the ProdPad leadership was very transparent about most things. The foundations of the product being built are solid and focused on alignment with best practices in the industry.
Kontras
Building opinionated software means many customers struggled to fully adopt the product. This posed a risk to the business success of a company that, as far as I'm aware, has taken on no external funding. This resulted in some ups & downs as far as the business went, and meant positions had to be either reduced or terminated. This uncertainty, albeit common in many startups, was extremely difficult.