5y
Thanks so much for your feedback. We completely agree with your assessment, both positive and negative; right now there’s much too much work to go around. Fortunately, we have a HUGE hiring plan in place to address this. We’re looking to fill over 80 new positions in Customer Success as we speak. If you know of anyone who is interested in joining our fast-growing organization with all of the positives that you call out in your post, we’d love it if you recommended them to us. And while I don’t know the circumstances of your departure, if you’d like to chat, I’m happy to do so, just reach out and we’ll grab time ASAP.
Mark Papp
SVP of Customer Success