Pros
The customers are typically kind. It is always nice to see the regulars, and of course, meeting pets is a huge pro! I’ve learned a lot about pets through working here. My co-workers are kind and helpful, as are a couple managers. Scheduling is flexible and lets me make room for my second job.
Kontras
Management. Management. Management. A couple of the managers are great leaders! The rest? •Too busy-bodied for their own good. Gossip and always in everyone’s personal business. •Discriminatory against my co-workers who live with disabilities. •Consistently fail to provide coaching. No one ever knows what’s going on because they don’t teach us or teach us incorrect or unsafe practices. •Highly reactive, confrontational, and aggressive beyond what’s productive, appropriate, or sometimes even legal. •Consistently late. •Ignore urgent requests for help. •Sassy, snarky, and condescending attitude. •Bully, retaliate, and manipulate to keep floor workers scared to speak up, along with breaking anonymity protections. Even writing this, I expect a phone call or meeting. I have seen bright and peppy co-workers become anxiety-riddled and void of personality in the store. I have seen co-workers cry, snap, and break down. The behavior of management is SO poor that not only do co-workers express this to me, but customers also consistently also express feeling ignored, hurt, or frustrated because of the behavior of the managers, referring to the managers as “cold” and “rude”.
