Micromanaged and under paid - Lead Pet Care Specialist bei PetSmart: Mitarbeiterbewertung

4,0
3. Apr. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Working with animals, helping people find pet that best fits them and helping them care for that pet, co workers, my dept manager and I worked great as a team.

Kontras

The only downsides were pay and the store manager. He is a boss type if manager. The type that sits in their office and micromanages with poor advice in regards to the pet care dept. He cared too much about sales and in the end, when people’s pets died, cost business.

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Reaktion von PetSmart
7y
Thank you so much for the review. I'm sorry to hear this has been your experience with management. I assure you, we care a great deal about our associates, pets and pet parents and are committed to providing the best quality of service. We'd like to understand your experience more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again

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5,0
21. Jän. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good env to work on

Kontras

A lot of work to do

1,0
2. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Kontras

Employees are expected to be work-robots

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Reaktion von PetSmart
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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