All team lead and manager issues are due to Human Resources' incompetence - Bilingual French English Customer Service Representative bei Percepta: Mitarbeiterbewertung

1,0
10. Jän. 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

Fair pay and good benefits

Kontras

Poor leadership from team leads, managers and human resources

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Reaktion von Percepta
8y
Good afternoon. Thank you for connecting with us and sharing your voice. We are sorry to hear your views, and would of loved for you to utilize the anonymous "we hear you hotline" to highlight your concerns while you were with the organization. It should be noted that our HR team in Florida was recently understaffed as we sourced to replace some key HR roles at the site. Perhaps that led to some temporary gaps while the team was running so thin. Please note that we are currently rebuilding the HR team in Florida with an improved strategy and vision, and the HR function at that site will be a well-oiled machine sooner than later. Nevertheless, we wish you nothing but the best moving forward, and hope that you have a prosperous New Year. Take care.

Mehr Bewertungen zu Percepta entdecken

5,0
24. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

On the ISD team we have a strong people-first team culture.

Kontras

I don't have any currently.

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Reaktion von Percepta
1d
Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!
4,0
10. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Kontras

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Reaktion von Percepta
3w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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