This company doesn't appreciate the talent they have. They want you to work as long as you can with no concern for your children or personal life but are quick to point out when you are ONE minute late coming in (when you've stayed until 7:30pm the night before and were supposed to get off at 5:30) . Wait, but that's only for some people...hence, the inconsistency of policy enforcement. Management is definitely a big problem. They change policies to suit the company, not the customer. Policies only mattered when it came to certain employees. Others were allowed to bring in family members (who could see confidential information), a crate full of cats, and who/whatever else they wanted. Cussing and yelling loud enough for customers to hear is the standard in the operations department. I've NEVER worked for a company where you have to earn holiday hours.
Now, let's talk about training. THERE IS NONE. Sitting at someone's desk for about a day while they run around and answer phones is not proper training. There is no manual that any new person would be able to follow as a processor. Once a week, we sat in "training meetings" and learned absolutely nothing. Wait. We learned about everything we were doing wrong. Never any positive words or encouragement. We were expected to try to sell customers on products were weren't properly trained to use ourselves.
Pay: This company pays on the VERY low end of the totem pole compared to other payroll companies. You get bamboozled with the promise of "bonuses" which amount to less than what was needed to pay for a Happy Meal. And the pay dates themselves are ridiculous. Oh, and you get told that if you just considered it a job and were there just to get a paycheck, you should leave. But, why else would anyone work there except for a paycheck? Unless you have worked there 6 years or more, you probably won't last more than a couple...if that long. That good old revolving door...
I don't know about the other branches, but the Atlanta branch is nothing but a glorified sweatshop. If you want to work extra long hours with little to no compensation, get yelled at constantly about what you're doing wrong, accept meager earnings, and earn half a minute of vacation/holiday time every pay period this is the place for you. Otherwise, RUN in the other direction quick, fast, and definitely not slow!
