4,0
28. Dez. 2012
Ehemaliger Mitarbeiter, mehr als 10 Jahre
New York, NY
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CEO-Befürwortung
Geschäftsprognose
Pros
•Decent Pay and Benefits. •Good relationships with customers and some camaraderie with coworkers •Reasonable work flow (not too many tickets and projects managed on a case by case basis) •Reasonable policies set in place to manage user behavior/workflow in enterprise environment
Kontras
•Middle Management contentious with staff •immediate supervisor does not escalate problems, or "have your back" in customer satisfaction situations •Management unaware/unappreciative of individual worker skill sets: starting in 2009, many skilled IT workers were laid off, while many lackluster, or problem employees were retained; this one stymied me.