Pros
Once upon a time we had enough people to do the work and we really focused on quality. There are many good people at PPD still and for them I stay, but we need more of them. Great flexibility for working remotely. Certain new systems do seem to be an improvement.
Kontras
Insufficient staffing to meet project needs. Constant scramble to identify people that actually have time to perform the work they are assigned. On paper people are at 90-100% assigned, but in reality it is 130%+. Changes to support staffing includes shifting jobs to India, Bulgaria and Mexico. So far my experience is very negative as the quality is poor and Sr. Mgmt doesn't seem to want to hear it. Just puts extra work on the client facing team to try to cover for the poor work. Many lifers at PPD so promotion is tough.