Pros
Remote
Decent work hours
No weekends
Holidays off
Decent insurance benefits
Kontras
There is a fine line between holding someone accountable for the time they work and micromanaging every moment you take.
The military has a far more lax attendance and PTO policy, sure you accrue at a decent rate but good luck using it. Have kids who might bring home a cold every once in a while? Your ONLY avenue of "Acceptable Absences" is a trip to your local emergency room. Which for a healthcare company is preposterous for a multitude of reasons not least of which the waste of time, resources and the benefit of telehealth which I'm also paying for through my health premiums.
While metrics are naturally a way to track performance and ensure quality, those tracking said metrics are neither qualified or required to meet similar goals themselves. Someone with zero healthcare experience should never have a role of grading the QUALITY of healthcare that one provides. Nor should my direct supervisor advise me to shorten my calls in order to achieve a higher quantitative goal per hour.
While there are many many other things I could write here and genuinely mean all of them, the pharmacy side with targeted intervention programs and comprehensive medication reviews, while the staff is filled with EXCELLENT clinicians, both technicians and pharmacist. It seems as if senior management has turned these once valuable services into the next generation of telemarketing. There are multiple examples of this but just to give you a few. You speak to a lot of angry patients, and rightfully so, during some campaigns patients may be called as many times as 7 to 8 times per week. More often than you'd imagine the computer system isn't updated often enough, so a patient who may have spoken with someone days ago for the very same purpose, is receiving another call... You will not be supported, a tough day? A tough call? You better get on that next one because there are numbers to be met. Do you encounter a patient in need of serious medication advisory? That 30-45 minute call that may very well be the purpose you got into the industry in the first place? That is held against you because now you're behind the eight ball in a metrical sense.
In sum, I could only recommend working here under the pretenses you're a journalist doing a story on waste in the Medicare system or you're just really in a pinch.
