Pros
Fully remote, little travel needed for professional services. Good perks like the additional monthly bonus, swag and unlimited time off. Great exposure to enterprise SaaS and complex companies/use cases.
Kontras
Very little bandwidth to fully wrap your arms around a client, their needs and data. Expect on average 18-25 projects at any given time across multiple modules (some more complex than others). This leads to only surface level understanding of the clients, products and leaves little time to ensure you are up to date on all of the product/module updates. If you are not willing to work overtime every week you will always feel like you are drowning. This feedback was often met with gaslighting from leadership and no changes were made to help the team who if struggling to keep up with the workload in its entirety. At the end of the day it felt like leadership did not care about the customer journey and experience as much as the team who was managing the onboarding projects.