Good Benefits - Customer Service Representative (CSR) bei OpenTable: Mitarbeiterbewertung

4,0
21. Mai 2024
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Pros

Good benefits and culture in the office with lots of freebies such as drinks, snacks, coffee and other things

Kontras

Very KPI heavy and Americanised which doesn’t always work in the European market and leads to CSRs struggle hitting all the points.

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5,0
2. März 2026
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Pros

Great place to work - really good work life balance and culture.

Kontras

Not much to say, everything is good

1,0
5. Juni 2026
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Pros

* It's a great brand * Great partners * Decent product with strong distribution

Kontras

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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