Pros
Willis tower location is easy to commute to, and they do offer insurance benefits.
Kontras
This is not an exhaustive list of every major red flag pertaining to this company and the "Business" they conduct.
- This is a scam call center. You will be taking inbound calls (often limited to 10 a day) connecting you to people who were cold-called by a transfer agent not affiliated with ODAH. Important to note; The overwhelming majority of people you are connected to on an inbound call DO NOT WANT TO TALK TO YOU. They have zero interest in changing their plan to one ODAH offers via their carrier partnerships, and they likely wound up on your phone line against their will. Because of this, they will often hang up on you within the first 5 minutes, and there goes one of your 10 leads. Once you exceed these 10 leads, hung up on or not, you will be cold-calling non-stop. The expectation is one call every 45 seconds, and management reprimands folks who are off the phones for even 2 minutes. Answering emails or Teams chats is no excuse. These will need to be done while actively dialing people who have even less of an interest in this worthless scam product ODAH offers, and again, these folks receive countless Medicare calls from other scammers every single day. Sometimes more than 30. You are being paid to harass and manipulate vulnerable elderly folks every single day.
- There is zero regard for the welfare of the beneficiaries ODAH claims to serve. Manipulation, withholding information, outright arguing and bullying, intentional confusion, even forcing ineligible sales will all occur on almost every call, and are often encouraged by managers. Management cares only about numbers and money, and you will be written-up or terminated if you are underperforming because your conscience is screaming about how wrong this is. There is genuinely no ethical standard for the business conducted here, and many agents are proud of the "Stupid old people," they are scamming out of their healthcare. People can be actively harmed if you manipulate them into a plan, and how someone could not be bothered by this is beyond me.
- Due to the unethical practices enforced here, all their carrier partnerships are on the fritz. They are losing credibility and therefore losing money every week, and the bonuses you are promised as commission are actively being withheld by the company to keep their own paychecks unaffected at the expense of your hard-earned dollars. In other words, the commission earnings you are entitled to are rarely received, and this has caused many veterans to quit because the wage theft is so blatant. Whatever compensation amounts you are presented during interviews are outright lies; You will NEVER exceed more than 48,000 a year in earnings. The business outlook for this company is bleak, deservedly so, and they have to lie about the money to all new hires just to keep bodies in chairs.
- You only get 30 minutes of Personal time a day, and this 30-min window includes all bathroom breaks. The other 7.5 hours of the workday (excluding lunch) will be spent on the phones, calling or dialing nonstop, no exceptions. If you complain, you will be punished. If you exceed this 30-min window, you will be punished. They want you to be a robot who keeps their head down and endures mistreatment.
- AEP season (Oct 15-Dec 7) is horrible. You will be told the ten-hour workdays Monday through Saturday are optional, but if you opt out to save your sanity, you will not receive a paycheck during December when the office is closed for three weeks. So it’s “optional” unless you enjoy eating and being housed. You also have to work the Friday AND Saturday after Thanksgiving, as PTO is explicitly not allowed during the AEP season. Countless folks are not from Chicago and fully miss out on seeing their families at Thanksgiving, and if you try to request an exception, you will be told, “Tough.” They also force countless staff to work 9-6, 9:30-6:30, or 10-7 depending on a faulty shift bid which is obviously different from the 8-5, M-F schedule they present during recruiting and onboarding. AEP was the most miserable time of my life, and the commission bonus (which won’t be received until the end of February) was absolutely not worth the depression AEP inflicted upon my mental state.
I could go on, but I will leave it here. I genuinely believe the world will be better off once this company is shut down, which could happen any day now. Do not respond to any recruiters who reach out, do not agree to an interview, and absolutely do not accept an offer no matter how desperate you may be. It is the worst job I ever had. I wouldn’t wish this role on my worst enemy.
