Pros
- The threat of a remote job, transitioning to a hybrid one, has become increasingly common. However, very few of the staff or management live within a thousand miles of the home office. It's almost guaranteed to remain a remote position. - Unlike other remote jobs, you are not micromanaged. So long as you're on task and doing well, no one is paid to track mouse movement or stare at your screen. They trust that they hired adult professionals and they will treat you as such. - There are quarterly bonuses, based on a percentage of your salary, for simply meeting expectations. If there's 10 tickets, with a staff of 5, you need to complete 2 tickets to hit your bonus. Complete 3 tickets and that bonus increases further. - Everyone on the staff is extremely helpful. Making you better at your job helps everyone. If something is unknown, you're not left by yourself holding the bag. The question will keep getting escalated up the chain until a good solution is found.
Kontras
- The few weeks of training will not furnish you with every answer you'll ever need. You must be prepared to learn new things daily and if that seems daunting it's probably not the job for you. Some days you might long for a flow chart or script to regurgitate but none exists. Knowledge base articles, your team, and knowing best practices will see you through.