Pros
M-F work schedule with the possibility of overtime
Kontras
They don't tell you in the interview that you have THREE 50 question tests to pass or you're fired. And that your 90 days doesn't really start until AFTER training for which you go back and take yet ANOTHER test you must pass.They say they offer 3 shifts: 7-3:30, 8-4:30, and 9-5:30 yet it's close to impossible to get any shift other then 9-5:30. The pay sucks for the amount of work they want you to do. The trainer is your worst enemy because NOTHING pleases her. The do 8 Quality Assurance calls a month of which each consists of 5 calls. Do the math... that means they listen to 40 of your calls a month. If they would stop wasting time on that many calls the QA team could actually help out. Lastly, they expect a 92% out of you yet if you get a 93% or more they still have an increased goal. So they basically say, "well you got a 94% but next time we expect a 97% from you." So there's no pleasing this company. Not to mention their "format" procedures are tedious and backwards.