Pros
This used to be a focused, customer-centric company when Don Duford was in charge. The culture was employee-friendly which led to better customer service (yes, there IS a link). People felt listened to and valued.
Kontras
Since the merger with MCS, it has been all downhill. Joe Delaney is an ego-centric individual who doesn't know how to do anything but listen to the sound of his own voice. I'm glad he is finally gone. He once stood up in a town hall meeting and said there were no plans for a lay-off while the severance documents were already in queue. Such a liar. He closed an entire building in Titusville FL because he "likes everyone in one office". He didn't give a hoot about all the people he was putting out of work. The cost of health insurance went up to the point where the care coordinator's were working almost exclusively to pay for their benefits.