Pros
I worked for On Line Support for nearly 4 years in sales and marketing. One of the things I appreciated most about the company is that as a small business, I was able to see the benefits of my hard work both for customers and the company. On Line Support is dog friendly which was great for me as I like dogs. All the employees are tech fanatics so we always had new technology to play with and figure out how to turn into new customer solutions. The owners are very good at problem solving and were always open minded about finding new solutions to help customers and grow the business. They had good benefits, perks like 401K matching and were very reasonable about things like personal emergencies. How many companies have you worked for where the owner would offer to let you borrow his car while yours was in the shop? I enjoyed working there, was compensated fairly, and made lasting friendships with both my co-workers and customers.
Kontras
As a small company every employee is a customer service representative in addition to their tech, sales, marketing or admin role. If you do not like working with customers then this might not be the best fit for you. I was the sales guy but wore a lot of different functional hats which I enjoyed.