A Disappointing Experience - Service Desk Analyst bei Node4: Mitarbeiterbewertung

2,0
8. Sep. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

When I first joined Node4, I was full of enthusiasm and high hopes. However, after a year of working there, I can't help but feel let down and disheartened by my experience. The stark contrast between the promises made during the hiring process and the reality of working here has left me deeply unsatisfied.

Kontras

One of the most significant letdowns has been the company's failure to live up to its promises regarding compensation. During the recruitment process, we were told that Node4 offered competitive salaries in the industry. However, after a year on the job, it's clear that this couldn't be further from the truth. My compensation falls significantly below industry standards, making it challenging to make ends meet and causing constant financial stress. Moreover, the level of micromanagement within the organization is suffocating. It's demoralizing to have every aspect of your work scrutinized to such an extent that it hinders productivity and creativity. The lack of trust in employees to perform their tasks without constant oversight is disheartening. One of the most glaring issues is the disconnect between HR, upper management, and the actual employees. HR seems more focused on paper-pushing than addressing the concerns and needs of the workforce. Similarly, the top-level management appears detached from the everyday challenges and struggles faced by employees on the ground. This disconnect results in ineffective communication, making it feel like the concerns of the workforce go unheard.

Mehr Bewertungen zu Node4 entdecken

5,0
17. Juli 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Node4 is very fast and learn more easily.

Kontras

But I didn't earn more money.

2,0
9. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Boots-on-the-ground staff are absolutely fantastic, with a real sense of camaraderie amongst engineers & support staff. - Good day-to-day perks (free tea/coffee & other amenities). - A strong sense of general appreciation on an engineer level from customers, with customers sometimes feeling like colleagues. - Fairly flexible working location once trust has been established. - Line managers listen to concerns around the business structure (and try their best to action things).

Kontras

- Far too much focus on new business, to the detriment of maintaining existing contracts. This is the company's biggest downfall. Once business is in, they don't seem to care about keeping it. - Unrealistic delivery timelines to customers. The consulting team works to the best of their capacity, but can only deliver quick solutions that have key elements (i.e., access for engineers to troubleshoot issues) missing or misconfigured, due to them being incredibly busy. - The company over-promises to customers, then leaves reactive support teams to deliver on those promises - no matter how unrealistic the request. - Issues that are raised almost never make it far up the chain, and do not get actioned. - Teams are designed to be in direct competition with each other - leading to a non-collaborative & toxic working environment. - Everything is left to the reactive teams to sort, with the attitude being 'Just sort it for the customer'. - No time is allocated for training, yet solutions introduce new technologies that teams are expected to support. - Promises of career advancement are false, with promotions only going to those favoured ('jobs for the boys'). - The job title means very little - with 2nd-line engineers being involved with projects & consulting-level requests. - As a result of the above point, pay is far below that at which is expected for work being carried-out.

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