Pros
* Strong earning potential for those who can consistently perform
* Some leaders are genuinely supportive and invested in their teams
* Good place to build prospecting discipline and resilience
Kontras
* Daily expectation of 50–75 outbound calls creates a high-pressure, volume-driven environment
* Inconsistent leadership across markets — expectations, accountability, and support vary widely
* Perceived favoritism and unequal distribution of support/resources, particularly when certain individuals receive additional help hitting numbers while others are expected to figure it out independently
* Uneven enforcement of performance standards — some underperformance is tolerated long-term, while others are let go quickly after short downturns
* Lack of consistency in pricing flexibility, making it harder to stay competitive in certain deals
* Operational issues (billing errors, deductions, carrier payments, etc.) can negatively impact client experience
* Sales reps may be financially impacted by service-related credits, even when issues are outside of their control
* Growth is prioritized, but internal hiring and support infrastructure lag behind, hurting both employees and clients
* Advancement opportunities are discussed, but often come with increased workload (supporting new hires, struggling reps, etc.) without clear progression
