Pros
I have been a Nationwide agent for 25 years and still love to come to work each and every day, in spite of Nationwide management.
Kontras
Over the years, Nationwide has treated their independent contractor agents and policyholders with disdain. The vast majority of Nationwide management have never been agents and they really do not understand their customers. They are totally out of touch. However, they definitely believe they can do a much better job taking care of their policyholders than their agents and lately, they seem bent on trying to eliminate agents. If they could become a Geico or Progressive and eliminate their agency force, without losing 3/4 of their business, and interact with policyholders only over the internet they would do it in a second. They don't realize that If they didn't have the agents as a buffer between the policyholder and the company, they would quickly go out of business.