It is what it is - Claims Specialist bei Nationwide: Mitarbeiterbewertung

Those who do the job well get to do the work of those who do not. There's been a hiring freeze so when someone leaves the company those who are still there are rewarded with extra work load to dig out the mess the person who left, left behind. Was told "It is what it is" whenever asked why those who stayed with the company were being abused.