Pros
Free eyeglasses every year, most of the patients are great.
Kontras
Never enough staff, Management motivation via threats of termination, lack of training, associates overwhelmed, some patients are rewarded for their bad behavior by complaining to corporate (they get free stuff even if they are the ones in the wrong), non-licensed associates are dispensing glasses and contacts without the ability to answer questions or instruct the patients on how to use them. Not enough staff to process daily shipments of glasses and contacts (match them up with orders and then call the patients) which causes the phones to ring incessantly with angry people who want their stuff. Sometimes there are more lines ringing than there are associates + the place is full of people coming in for their appointments + ten people are coming in to pick up their glasses = chaos!