A Farce of a Company - Customer Service Representative bei National General Insurance: Mitarbeiterbewertung

1,0
14. Nov. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay I suppose, coworkers make the job bearable, strong glass windows to prevent you from jumping out

Kontras

The modern day corporation has been described a soulless, life sucking and in the words of Thomas Hobbes nasty and brutish. NatGen exemplifies in all these respects, whether it systems that don't work (which you are still held accountable for your work regardless if the tools or broken) to the fact you can literally feel that management knows you are disposable. And it makes sense! This is a company and if you don't submit to there absurd productivity metrics they'll can you and find some other yahooo off on the street who they can sweet talk about how great of an expanding company this is. If you need to put food on the table, you literally can't do worst because this company is literally the bottom of the bottom. Seriously, it makes Wal-Mart or Amazon look like Apple of Google in terms of the way they treat employees.

Mehr Bewertungen zu National General Insurance entdecken

5,0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company to work for

Kontras

None, everything is positive. Great team support

1,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home but it’s a con. Long working hours which leads to burnout. Projects are given to us which they know can’t be completed in our 8 hour day.

Kontras

Long working hours no overtime. Heavy workload The system is driven by the reps so we do everything! Other departments aren’t held to a high standard so everything falls on frontline PIP reps. Metric driven environment so you are treated like a number. Management does not want to improve the system and processes because it benefits their reports. 2026 and we are creating tasks for required forms to be issued! No billing department! You do it all Every piece of mail received is assigned to the PIP rep. Medical provider line does not for us so we sit and answer calls all day because they refuse to train them to read basic info on a claim “open” “closed” “ime issued” Poor communication all around Poor training New reps are already drained because there is no proper training in place and managers push the trainees on the senior reps who are already dealing with heavy workloads. 3 stars aren’t a true reflection of this company.

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