Pros
- 401(k) matching - Pay differential for working evenings and/or Saturdays - Decent training - Paid insurance education opportunities - Friendly and supportive coworkers - Free soup/oatmeal
Kontras
- Micromanagement to the point of distraction. Minimal autonomy. - Slow promotions: it may take years for you to even become a Senior Licensed Account Rep - Extremely repetitive call center work. Not much variation especially since your schedule is already planned out for you. It is considered a problem if you deviate too much from your set schedule. Any time spent not taking calls, including bathroom breaks, are monitored. - Limited career opportunities available for reps outside of the contact center - Extremely difficult to use PTO freely. Often required to bid a year in advance for days off. Hard to take time off after bidding is done - Mandatory Saturdays for 2 years after starting