Pros
MongoDB has some great perks, including a beautiful NYC office and paid lunch, which is a standout benefit. The company offers decent insurance and stock options, and the Customer Success (CS) team culture is generally supportive and collaborative among peers. The product itself is great and well respected amongst the developer community.
Kontras
Unfortunately, first-line management in the CS team is inexperienced and often creates a psychologically unsafe environment by focusing on assigning blame rather than solving problems. The job itself, while not particularly challenging, involves a lot of busywork to cater to sales requests that often fall outside of the role’s scope. Team dynamics are further strained by frequent conflicts with solution architects over credit for leads, leaving the CS team out of payouts too often. They tend to hire externally instead of focusing on developing the current talent. Lots of attrition across teams right now on CS. While the overall benefits are decent, the lack of a 401k match is disappointing. Ultimately, these issues, especially with management, make it difficult to recommend MongoDB as a workplace.