Pros
The product is great. Significant collaboration with account executives. They essentially bring in the customers. Some teams are better than the others. As an EM your job is to attach professional services to existing ongoing deals and see it through closure. Great pay. Good Benefits. Great work-life balance.
Kontras
The scope of work in professional services engagement management team is pretty narrow. Role is limited to selling and not delivery. Not challenging enough. Too many supporting roles with very narrow breadth of responsibilities. This role can be eliminated completely, if they give training to Account executives or Solutions architects, or Consult engineers who actually deliver the work. Leadership is only focused on numbers and not their team. Very poor gender and diversity ratios. Very slow growth potential, especially if you are a person of color. Poor succession planning. Strangely enough the senior leadership keeps getting promoted, yet they keep doing the same job and nothing changes down the line. Poor feedback culture. Managers/Leaders will not help with personal growth. Huge dependency on account executives. Also, as soon as you join, the employee experience team will ask you to drop a review on glassdoor. Most reviews here are when people are in their very early days of employment, so take it with a pinch of salt.