Pros
-Humble and ever-learning culture, exponential growth and scale experienced, opportunity to drive projects and change from within. -Solid leadership team invested in putting the customer first and foremost and investing in its people internally, and an attitude towards incremental changes and improvements resonates across department. -Great inter-region (EMEA, APAC, US) collaboration and relationship building amongst leadership and individual team contributors. -Maturity of CS program increasing exponentially over time, defined processes, customer journey, development paths, etc. -Ability to build a great career within the organisation with a defined process and steps up to management level.
Kontras
Pace of growth brings challenge of change management, which is steadily increasing its importance in the leadership team.