Pros
None to speak of. It's a job and there is health insurance, but that is pretty standard where I live.
Kontras
Awful management. Low pay. Lots of micromanaging. No support. No resources. I took calls from provider offices, billers and members. If an odd question came up and you had to ask your lead or supervisor for assistance they would treat you like you were bothering them, they took being unhelpful to a new level. There were times when I desperately wanted to find an answer or help a customer, but our team lead and supervisor were just not interested. It was so frustrating. They could not care less about their customers, providers or employees. Take a job here if you have to, but keep looking for another job when you get hired. This place is awful.