Pros
Some nice people, sadly following a strict system
Kontras
- Expected to take a call straight after one another - Breaks are scheduled, because the migrants cant wait ( queue is always full ) - Low pay - £20k as of 09/21, was £18k before - Call structure, there is no caseworking here, your meant to follow a script. A signposting service with a few things you can do. Thats fine but there are complicated issues here - 25 calls a day with avergae handling time of 12 mins is the target, i prefer to actually help the customer - If god help you take a minute off between calls your always spied upon, asked “ You Ok ?” - Only paid after your shift by going 15 mins over on a call, which you have to inform your TL, but dont you dare be one minute late signing on - Clueless approach to a work/life balance