Great company poorly managed location - Service Technician bei Micro Center: Mitarbeiterbewertung

1,0
28. Feb. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Troubleshooting local client technology Building desktop PC's from brand new components Employee discount on Inland brand items is very nice Work well as a tech and get promoted to BYO

Kontras

Build Your Own department makes most of the sales commission and then drops off the parts to the service desk to do the actual work. Techs are overworked and underpaid compared to other departments. The ticketing system is slow and archaic

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Reaktion von Micro Center
2y
Thank you for taking the time to share your feedback. We appreciate your honesty and agree that a well-managed location is crucial for employee satisfaction and customer experience. We take your concerns about workload, compensation, and operational procedures seriously. We are actively reviewing your suggestions regarding staffing, ticketing systems, and knowledge base accessibility with the our leadership team. We are continuously working to improve communication and collaboration between departments, and we appreciate your specific proposal about potentially moving CSRs to the service desk. We are committed to providing a positive and productive work environment for all our employees. We encourage you to reach out to us directly to discuss your concerns in more detail. We value your contributions and want to ensure you have a voice in shaping the experience at Micro Center. Thank you again for your feedback. Best - Jennifer Rex - Senior HR Generalist – 614.850.3250

Mehr Bewertungen zu Micro Center entdecken

5,0
3. Juni 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Really enjoyable work environment with passionate employees. Flexible hours as well.

Kontras

Nothing. Really enjoyed my experience here.

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Reaktion von Micro Center
6d
Thank you for the great review! We appreciate your feedback! Best – Erin Bowyer – senior HR Representative
5,0
4. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Kontras

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Reaktion von Micro Center
1mo
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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