Great opportunity for honing phone skills - Customer Service Representative bei Mercer: Mitarbeiterbewertung

4,0
5. Aug. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

The social environment was great. I had the opportunity to meet people from all walks of life and different parts of the world. Work life balance was great considering they do not expect you to come in excessively early or work beyond your agreed upon time frame.

Kontras

Volume of work at some points was overwhelming compared to the pay received. Individuals needing additional, extensive training prior to working on the phones did not occur often leading to misinformation given or multiple callbacks from clients.

Mehr Bewertungen zu Mercer entdecken

5,0
17. Juni 2026
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Geschäftsprognose

Pros

Great environment and leadership. Learned a lot.

Kontras

A bit understaffed but improving.

3,0
20. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Kontras

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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