Pros
Excellent resources and reputation in health and benefits industry. Many long term clients, who are great to work with. Many high quality, intelligent professionals, who have integrity. In some areas, a thought leading organization. Benefits are very good.
Kontras
Very poor performance management and rewards system; it tends to protect the long tenured employee, even if they do not operate with integrity or do the best for the clients interests. Promotion is very difficult, but demotion of poor performers does not occur. Management makes a show of promoting employee engagement and a team environment, but its actions speak much louder than words. The current approach is management by spreadsheet. Goals and billable hours have been raised so high, that working anything less than 50-60 hours a week (or taking a vacation) is a fantasy, and we are perpetually short staffed. There is a pervasive sadness through-out the organization, as people try to "get through it". It has been very wearing on the spirit. People I respect are leaving. Privately, there are comments from many (up through partner level) that current management is ruining a good organization.