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Thanks for taking the time to leave such detailed feedback – especially after a long period with the business.
It’s really positive to hear you valued your colleagues, the skills you built, and the collaboration across locations. Those are important strengths in lab operations and it’s good to see them recognised.
That said, the concerns you’ve raised around leadership behaviour, consistency of standards, workload balance, and especially wellbeing and empathy are serious. Even where experiences differ across teams and regions, themes like these matter, because they directly affect trust, safety culture, and how supported people feel day to day.
We also take comments around safety culture and workload management very seriously. Everyone should feel able to raise concerns without them being dismissed, and expectations should be fair and consistent across teams. Where that isn’t happening, it’s something we need to understand and address.
Similarly, feedback about how people are treated during difficult personal circumstances is something no organisation can afford to ignore. Compassion and flexibility in those moments should be a given, not something people feel they have to fight for.
We appreciate you sharing this perspective. Even when experiences are difficult to read, they help highlight where we need to keep improving leadership capability, consistency, and how we support employee wellbeing across all sites.
