Training is inconsistent, and at times trainers provide inaccurate or conflicting information. As a result, employees may be held accountable or written up for following guidance they were given during training. The department is highly disorganized, with limited opportunities for growth or advancement.
The turnover rate is extremely high, largely due to unrealistic performance metrics—particularly customer survey requirements that are outside an agent’s control. Bonuses are heavily dependent on receiving only perfect survey scores; a rating of 4 out of 5 is treated as a failure, resulting in loss of bonus eligibility. Despite leading in sales performance, I did not receive my bonus for three consecutive months due to these survey standards.
Additionally, team leads are often unresponsive in internal chats and provide minimal guidance regarding compliance expectations, which contributes to frequent write-ups and continued attrition. There are no salary increases offered, and overall the role feels transactional rather than supportive. Based on my experience, I would not recommend this position. Very low pay also.
